If you're cancelling Kajabi, the most important thing to know upfront: Kajabi has a strict no-refund policy. Users on review sites describe this as the single most frustrating part of leaving. Here's how to handle the cancellation process and protect your content.
The No-Refund Policy
Kajabi's terms explicitly prohibit refunds, and Trustpilot reviews (3.5/5 from 2,308 reviews) describe this as the platform's most emotionally charged issue. Users report that refund requests are declined regardless of circumstance — including trial overruns, billing errors, and personal emergencies.
What this means for you: Time your cancellation around your billing cycle. If you're on annual billing, cancelling mid-term typically means you keep access until the end of the period but don't receive a partial refund. Set calendar reminders before renewal dates.
If you signed up for a 14-day trial and are still evaluating, set a reminder for day 12. Users frequently describe forgetting about the trial and being charged $179-$399 with no way to get that money back.
Before You Cancel: Export Everything
Kajabi is an all-in-one platform, which means cancelling loses you more than just courses. You lose your email lists, funnels, landing pages, website, and automations. Export what you can:
- Contact/email list. Export as CSV from your Contacts section. This is the most critical export — your email list is your business asset.
- Course content. Download videos, PDFs, and other uploaded files. Lesson text needs to be copied manually.
- Email sequences and automations. These can't be exported, but document them (screenshot or write down the logic) so you can rebuild elsewhere.
- Sales page copy. Copy the text from your landing pages and sales pages. Designs don't transfer.
- Student/customer data. Export any reports or transaction data you may need for records.
What Users Report About Kajabi Cancellation
- Cancellation button is hard to find. Users describe the cancellation flow as deliberately obscure. Look in Settings → Account → Billing. If you can't locate it, contact support while you still have plan-level access.
- Post-cancellation charges. Several Trustpilot reviews describe cancelling and continuing to be charged. Take a screenshot of your cancellation confirmation and monitor your credit card statement for the following 1-2 months.
- Account Parking isn't a clean pause. Kajabi offers an "Account Parking" feature ($29/month) to pause your account at a reduced rate. Users report confusion around parking charges and difficulty resuming. If you're done with Kajabi, a full cancellation is cleaner than parking.
- Support uses AI gatekeeping. Reaching a human for cancellation-related issues may require going through an AI chatbot first. Users report slow response times (45+ minutes for live chat) and scripted responses. Be persistent and document everything.
If You're on Kajabi Payments
If you process payments through Kajabi Payments (their built-in processor), your students' billing is tied to Kajabi's system. Before cancelling:
- Confirm all pending payouts have been disbursed to your bank account
- Communicate with students about the upcoming payment change
- Set up your own Stripe account on your new platform before transitioning students
If you've been using your own Stripe account with Kajabi (and paying the 0.5-2% surcharge), your Stripe account and customer data are already yours — the transition is simpler.
What We Hear from Educators Who've Left Kajabi
We've had nearly 480 support conversations where educators mention Kajabi — the most of any competitor. The two most common reasons creators leave: customer service quality and escalating costs. One educator running multiple course websites told us she was "not happy with the customer service and the increasing price for each website." Kajabi charges per website, so creators with multiple brands or course topics pay the full subscription for each — costs that add up fast at $179-$499 per site per month.
The other pattern we see: educators who chose Kajabi for its all-in-one promise but found they were paying $143+/month for marketing features they didn't use. Course creator coaches tell us their clients are "asking me to recommend an LMS" because Kajabi's marketing-heavy approach isn't what they need for focused course delivery. If you mainly want to teach — not run sales funnels and email automations — there are simpler, less expensive options.
Frequently Asked Questions
Does Kajabi offer refunds when you cancel?
Users consistently report that Kajabi does not offer refunds under any circumstances, citing their terms of service. Plan your cancellation around your billing cycle to avoid paying for time you won't use.
How do I cancel my Kajabi subscription?
Go to Settings → Account → Billing in your admin. The cancellation option may not be prominently displayed. Export all content and email lists before you begin.
Will I lose my courses if I cancel Kajabi?
Yes — and since Kajabi is all-in-one, you also lose your email marketing, funnels, landing pages, and website. Export everything before cancelling.
Can I cancel Kajabi during a free trial?
Yes, but the 14-day trial window passes quickly. Set a calendar reminder for day 12. Users frequently report being charged $179-$399 when trials expire without cancellation.
What happens to my Kajabi email list when I cancel?
Export your contact list as CSV before cancelling. Email sequences, automations, and tags need to be rebuilt in your new email tool — there's no way to transfer Kajabi automations.
Looking for Somewhere to Go Next?
If you're leaving Kajabi because the pricing or complexity doesn't match your needs, you have options. For a detailed look at how Kajabi compares to alternatives, see our honest Kajabi review and Kajabi alternatives guide. If you're looking for a simpler, teaching-focused platform, Ruzuku's free plan lets you set up at your own pace — with zero transaction fees, student tech support, and no time limit. You can see why course creators switch.